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Delivery Of Goods
The Soap Connoisseur Ltd will deliver the goods ordered by you to the address given during the ordering process. Delivery will be made as soon as possible after your order is accepted and in any event within 14 days of your order. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and The Soap Connoisseur Ltd will not be liable for their loss or destruction.
Cancellations of Goods
Should you decide that you wish to cancel your order you can do so any time after placing your order or up to 7 working days after you receive your order. Please contact us at firstname.lastname@example.org . We will ask you to safely return the goods. We will not cover the postage cost of any good returned back to the The Soap Connoisseur Ltd. We do not accept goods that have been part used, incomplete or damaged. We reserve the right to make a pro-rata reduction in the refund offered.
Concerns or Queries
If you have any concerns or queries regarding the dispatch / delivery of your order please contact us quoting your order date and order number, together with your name and postcode:
Should you decide that you wish to cancel your order you can do so within 7 working days after you receive your order. Please contact us at email@example.com . We will ask you to safely return the goods. please note The Soap Connoisseur will not cover the postage cost for products being returned We do not accept goods that are returned part used, incomplete or damaged.
I have sensitive skin, can I safely use The Soap Connoisseur products?
By using natural ingredients we are able to produce beautifully mild soaps and skin care products. Sometimes however, sensitive skin can be unpredictable, so we suggest you do a skin test - use a small amount of product on your skin and leave it for at least 24 hours. You will then be able to assess your sensitivity before using the product further.
It is worth remembering that some people are allergic to natural products too.
Does The Soap Connoisseur Make all its own products?
Yes, we enjoy developing, testing and making all our own natural products - by hand - here in London
Our aim is to help reduce the unnecessary amount of man-made chemicals and synthetics people are (unknowingly) using on their skin.